Shipping policy
Thank you for shopping with PawCliniq. Here's everything you need to know about how your order is processed and delivered.
Processing Time
Orders are processed within 1–2 business days after purchase. During peak seasons or promotions, this may extend slightly — but we always aim to ship as fast as possible.
Shipping Time
Estimated delivery times after dispatch:
- 🇺🇸 United States: 5–8 business days
- 🌎 International: 10–18 business days
Shipping times may vary based on your location, carrier delays, or customs processing.
Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow 1–2 business days for tracking information to update after dispatch.
Shipping Costs
We offer free standard shipping on all orders. Any express options will be shown at checkout.
Shipping Destinations
We ship worldwide. Please double-check your shipping address at checkout. If an incorrect address causes a failed delivery, reshipping costs may apply.
Customs, Duties & Taxes
For international orders, any customs fees, import duties, or taxes are the responsibility of the customer. Please check with your local customs office before ordering.
Order Changes & Cancellations
Need to change or cancel your order? Contact us within 24 hours of placing it at support@pawcliniqshop.com. Once your order has been shipped, changes are no longer possible.
Lost or Damaged Packages
If your order arrives damaged or goes missing in transit, contact us at support@pawcliniqshop.com with your order number and a photo if applicable. We'll resolve it quickly.
Questions? Reach us anytime at support@pawcliniqshop.com — we're happy to help. 🐾